Returns

Returns Policy

We strive to ensure our customers are satisfied with their purchases. If you need to return an item, please review our returns policy below:

1. **Faulty Products**
If your product is faulty, we will provide a full refund. Please contact our customer service team within 30 days of receiving your order to initiate the return process.

2. **Condition of Returned Items**
Please post the items back to us in the same condition you received them. This includes all original packaging, labels, and accessories. Items that are damaged or not in their original condition may not be eligible for a refund.

3. **Return Shipping**
Customers are responsible for the cost of return shipping unless the item received is faulty. We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.

4. **Processing Time**
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

If you have any questions about our returns policy, please contact our customer service team for further assistance.

 

Your legal rights
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.